Privacy Policy
Privacy Policy
PaperPerfect (hereinafter referred as the “Platform”, “Product” or “Service”), operated by Icodex Publishing Solutions Pvt. Ltd. having correspondence address of Cabin-O, 1st floor, Innov8, Suman Business Park, Kalyani Nagar, Pune, Maharashtra 411006 and its successors, assigns, affiliates, subsidiaries, joint ventures, merged entities, or any other entity, whether existing now or formed in the future, that may own or be responsible for the operation of the Platform (hereinafter referred to as “we,” “us,” “our” or “Company”), is committed to managing personal data lawfully, ethically, and with the highest standards of professionalism and responsibility.
We have provided the information below to help you understand how Platform collects, uses and discloses personal data, and how you can exercise choices and rights over your personal data.
By using Platform, you are subject to the terms and conditions of the Privacy Policy.
1. Definitions
1.1. “Individual” or “Individuals” refers to a natural person, a human being, who can be identified or is identifiable through data or information, either directly or indirectly, as defined within data protection and privacy regulations and laws.
1.2. “Legitimate Purpose” refers to a lawful and justified reason for collecting, processing, or using personal information or data and signifies that the data processing activities undertaken by the Company are based on a genuine and legal need, such as fulfilling a contract, complying with legal obligations, protecting vital interests, pursuing legitimate interests, or obtaining the clear and informed consent of the data subjects. Legitimate Purpose ensure that personal data is handled responsibly, ethically, and in accordance with applicable data protection and privacy laws, maintaining a balance between individual privacy rights and the legitimate interests of the Company.
1.3. “Processing” refers to any operation or set of operations performed on personal data, such as collection, recording, organization, structuring, storage, retrieval, alteration, consultation, use, disclosure, erasure, or destruction.
1.4. “Service” shall mean and include pre-publishing services encompassing a diverse range of assistance provided to authors and content creators before their work is submitted for publication. The Services include but are not limited to content refinement, verification, optimization to ensure readiness and compliance with publishing standards along with objectives.
2. How do we process Personal Data?
2.1. Personal data means any information relating to an identified or identifiable Individual. The types of personal data that we process are determined by how Individuals interact with us and the Services that we provide. The types of personal data that we process include:
2.1.1. Identifiers, such as name, email address, username, IP address, institution identification number (e.g., student ID) or government-issued identification number (e.g., Social Security Number).
2.1.2. Contact information, such as email address, postal address, telephone number.
2.1.3. Demographic information, such as age or gender.
2.1.4. Commercial information about how Individuals engage with us, such as purchase history and subscription information.
2.1.5. Financial information, such as a credit or debit card number bank account details, digital wallet credentials (e.g., Paytm, PayPal), cryptocurrency wallet addresses, electronic payment transaction history or scholarship information.
2.1.6. Academic or professional information, such as publications, work history, education history, expertise.
2.1.7. Engagement information, such as comments, feedback, posts, enquiries, and communications.
2.1.8. Images, such as closed-circuit television if visiting our office locations.
2.1.9. Platform activity information; and
2.1.10. Preferences, such as communication, language, or marketing.
2.2. Some of the personal data that we process may constitute sensitive personal data, which can be defined differently according to each country’s local data protection laws. We will only process such sensitive personal data where this is necessary to fulfil a Legitimate Purpose.
3. How, where and in what manner is the personal data collected?
3.1. Data Gathering Overview: We collect personal data directly from Individuals who use our Services or communicate with us. Personal data gathered also includes data collected by third-party analytics providers that may include internet protocol address, browser preferences and configurations, device identifiers, internet service provider, pages visited before and after using the Platform, interactions with Platform content, operating system, clickstream data, location data, and/or other usage details. All information that we ask for is mandatory unless it is indicated as being optional. If mandatory information is not provided, we will be unable to provide the Service in the correct manner that is desired, and we take no responsibility for an undesired outcome.
3.2. Data Collection Methods: We value your privacy and want you to understand how we collect your data. When you interact with our Platform, we may collect information through various methods, such as cookies, web beacons, and forms. Cookies are small text files that are stored on your device and help us track your interactions with our Platform. Web beacons (also known as tracking pixels or pixel tags) are small, transparent images embedded in web pages or emails that allow us to monitor user actions. When you voluntarily provide information through forms on our website, we securely store that data. We may also collect data through third-party analytics providers. Rest assured, we only collect personal data that is necessary to improve your experience on our Platform and provide you with the services you have requested. Your privacy and security are important to us, and we are committed to safeguarding your information.
3.3. Data Integration: We reserve the right to combine your personal data with other data we may have in our possession. This helps us to provide a more comprehensive understanding of user interactions with our Platform.
3.4. General Data Usage: We use the data to enable Platform functionality, understand Platform interaction trends, gather demographic insights about our user base, personalize user experiences, and otherwise administer and improve our Platform and Services. While we do not currently respond to “do not track” browser signals, users have several options to exercise choices about cookies and tracking technologies.
4. Do we receive personal data from external sources?
4.1. We obtain personal data from various external sources, including but not limited to our business partners with whom we collaborate to deliver our Services, advertising and marketing agencies, digital and social media agencies, data brokers, analytics providers, academic institutions, proprietors of journals, societies, and akin organizations, search data providers, third parties who may recommend potential authors, reviewers, editors, or contributors, as well as credit reference agencies. Furthermore, we gather information from publicly accessible sources, such as data available in public databases and content on social media platforms.
4.2. In the event that you opt to register and log in using a third-party account, which functions as an identity service (such as your Facebook or Google account), please be aware that the authentication of your account is managed by the respective third party. When you grant permission for your Platform account to be linked to your third-party account, Platform will collect specific details, including your name, email address, and any additional information that you explicitly consent to share with us during the account linkage process.
5. How do we use personal data?
5.1. For administering our Services: Our responsibilities in managing our Services encompass two primary objectives. Firstly, we diligently adhere to the Terms & Conditions as agreed with Individuals. Secondly, we assume the responsibility for the maintenance and support of the Services we deliver.
5.2. For marketing and communication: In the realm of marketing and communication, we engage in several activities. These activities encompass informing you about our programs and events, such as webinars and contests. We also promote our Platform and Services. We listen and respond to your questions and requests, and we try to make our Platform and Services match what you like.
5.3. For developing our services: We work on making our Services better in two ways. First, we regularly check and improve our business, including our Platform, Services, and how we talk to you. We also come up with new features and services and see if our ads and promotions are working well. We also look at data to help with our business decisions.
5.4. For business management and safety: We have some important goals for managing our business. We are committed to fairness and diversity, so we might look at data like gender to make sure everyone is treated equally. We also watch out for anything suspicious or against our rules to keep our platform safe. We follow the law and rules that apply to us.
5.5. For automated decisions: We avoid rendering significant determinations concerning Individuals solely through automated processes, devoid of human oversight. Should such a circumstance ever arise, we shall provide a comprehensive account of the decision-making process, its implications, and the avenue for Individuals to request human review. .
5.6. For other uses with your permission: We may use your information for other reasons. We shall seek your consent as a preliminary step, or we shall have a substantial justification, such as a legal obligation, before proceeding.
5.7. De-Identification of data: We possess the capability to aggregate, transform, or anonymize data to an extent where it no longer contains information that can ascertain your identity.
6. What is our policy related to cookies and tracking technologies?
6.1. Cookies are small text files that are placed on your device when you visit a website. Cookies can be used to collect information about your browsing activity, such as the pages you visit, the links you click, and the searches you perform. Cookies can also be used to remember your preferences and settings.
6.2. We use the following types of cookies on our Platform:
6.2.1. Essential cookies: These cookies are necessary for the Platform to function properly. For example, essential cookies may be used to remember your login information or to keep track of the items in your shopping cart.
6.2.2. Performance cookies: These cookies collect information about how you use the Platform, such as the pages you visit and the time you spend on each page. We use this information to improve the Platform’s performance and usability.
6.2.3. Functional cookies: These cookies allow the Platform to remember your preferences and settings, such as your preferred language or location. This helps us to provide you with a more personalized experience.
6.2.4. Advertising cookies: These cookies are used to deliver targeted advertising to you. We may use advertising cookies to track your browsing activity across different websites and to build a profile of your interests. This information is then used to select and deliver advertising that is relevant to you.
6.3. We use cookies for a variety of purposes, including:
6.3.1. To improve the Platform’s performance and usability.
6.3.2. To personalize your experience on the Platform.
6.3.3. To deliver targeted advertising to you; and
6.3.4. To conduct research and analytics.
6.4. You can control the use of cookies in your browser settings. Most browsers allow you to block all cookies or to only allow certain types of cookies. You can also delete cookies that have already been placed on your device. Please note that disabling cookies may prevent you from using some of the features of our Platform.
7. Under what circumstances, we share personal data?
7.1. We may share personal data with our subsidiary and affiliate companies for the purposes described in the “How do we use personal data?” section above.
7.2. We may share personal data with service providers that perform services on our behalf. Before we share personal data with any service provider, they must agree to comply with applicable laws, maintain strong data security, and only process personal data as we instruct.
7.3. We may share personal data with certain partners, including:
7.3.1. Where a third party such as an academic institution, school, employer, business or other entity provides you with access to the Platform or Service, we may share information regarding your usage of the Service, results of assessments taken, and other information you input into the Service.
7.3.2. Where you participate in a program or event in which we partner with third parties (such as a webinar, conference, or promotional event), we may share your information with the sponsor of that program or event.
7.3.3. Where you have access to our content or Platform, or you have chosen to receive electronic alerts about journals, or your contribution to one of our journals or other works has been accepted for publication, we may share your information with the organization(s) associated with such content or platform (for example, the journal owner or a society).
7.3.4. Where your information is part of the published content to which Platform is providing access.
7.3.5. Where we use advertising partners to serve ads and/or collect certain information when you visit our Platform to provide advertisements about goods and services likely to be of greater interest to you.
7.3.6. Where, even if not described above, you have consented to disclosure, or we have a lawful and legitimate business reason for disclosure.
7.4. We will share personal data with other third parties where we have a good faith belief that disclosure is necessary to comply with the law or with legal process, to protect and defend our rights and property, to protect the safety or property of our users or the general public, or to protect against misuse or unauthorized use of our Platform and Services. We may also share personal data in connection with corporate transactions, such as a transfer of a journal or other assets, merger, acquisition, consolidation, or change of control.
7.5. Platform does not sell personal data to other organizations.
8. How do we safeguard international transfers?
8.1. We may transfer your personal data to other countries, including countries that do not have the same level of data protection as the United States or the European Union. When we transfer your personal data to another country, we will take steps to protect your personal data, such as:
8.1.1. Entering into (1) a data transfer agreement; or (2) a general agreement also containing import clauses related to data transfer along with attached safeguards, with the recipient of your personal data that requires the recipient to protect your personal data in accordance with applicable laws and regulations.
8.1.2. Using encryption or other security measures to protect your personal data during transit.
8.1.3. Limiting the types of personal data that we transfer.
8.2. By using our Platform, you consent to the international transfer of your personal data in accordance with this clause.
9. For how long do we retain your personal data?
9.1. We keep personal data for as long as necessary to carry out the purposes described above, to resolve disputes, and for any additional period required by law (e.g., reporting or accounting obligations).
10. How do we secure your personal data?
10.1 The security, integrity, and confidentiality of personal data is of paramount importance to the Platform. We have implemented technical, administrative, and physical security measures that are designed to protect personal data from unauthorized access, disclosure, use, modification and destruction. Please note that despite our best efforts, the transmission of information over the internet lacks absolute security. While we deploy our tools to safeguard your personal data, we cannot provide a complete assurance regarding the security of personal information transmitted to our Platform.
11. How do we protect data related to students?
11.1. We do not knowingly collect, use, or disclose information from or about a child under 18 years old without the prior consent of their parent or guardian. If you are a minor under applicable law, you should not use the Platform or Services for any purpose without first obtaining consent from your parent or guardian.
11.2. If the parent/guardian would like to review any personal data that we have collected from your child, or to request the deletion of such information, or to request that there be no further collection or use of the child’s information, or if there are any questions about these information practices, please contact us at support@paperperfect.ai.
12. What are your rights under the data privacy laws?
12.1. The rights provided by data privacy laws vary by geographical location, and we will respond to requests as required by relevant laws. You will not receive discriminatory treatment from us if you choose to exercise any of your rights. These laws typically include your right to ask for:
12.1.1. Access to the personal data we have about you.
12.1.2. An electronic copy of the personal data we have about you.
12.1.3. Correction of any errors in your personal data.
12.1.4. Deletion of your personal data; and
12.1.5. Restrictions or objections to how we process your personal data.
12.2. You also have the right to lodge a complaint with a supervisory authority. However, we would encourage you to contact us first so that we try to resolve your concerns.
12.3. To exercise your rights, you can submit a request to the Data Privacy Team by email at support@paperperfect.ai. Only you, your authorized representative, or you on behalf of your child may submit a request. For the protection of Individuals’ personal data, we will only process your request if we can reasonably verify that you are, or are the authorized representative of, the person whose personal data we hold.
12.4. When you submit a request, we may ask for more information to verify your identity and to help us comply with your request. If we cannot fulfil your request for any reason, an explanation will be provided. We do not typically charge for the exercise of Individual rights, but we reserve the right to apply a charge in exceptional cases if there is a business need and in compliance with relevant data privacy laws.
12.5. If you have given your consent to processing, you can withdraw that consent at any time. If you wish to review or change your marketing preferences, you can use the “opt-out” or unsubscribe mechanism provided within the communications that you receive from us or submit an email request to support@paperperfect.ai. You may still receive necessary transactional communications if you engage with our Platform or Services.
12.6. f you have any questions or comments about Platform’s use of your personal data, or if you wish to submit a complaint, please email us at support@paperperfect.ai.
13. Does this privacy policy cover third-party websites?
13.1. Platform or Services may include links to third-party websites not owned by the Company. When using such links, please be aware that any third-party websites is subject to its own privacy and data protection policies and is not covered by this Privacy Policy.
14. How often do we update this privacy policy?
14.1. We periodically review this privacy policy to ensure it is up-to-date. Any changes to the privacy policy will be posted on this page and will become effective as of the Effective Date below.
14.2. If we make a material change in the way we collect, use, or share personal data, we will post a prominent notice or provide other notice as required by law.
14.3. If required, we may request your updated consent to enable us to continue processing. We encourage you to periodically review this page for the latest information on our privacy practices.
Disclaimer
This Privacy Policy is provided for informational purposes only and does not constitute a legally binding agreement. While we have made every effort to ensure the accuracy and completeness of the information contained herein, it is subject to change and may not cover all possible scenarios. Your use of our Platform, Services, Products and provision of personal information are governed by the Terms and Conditions and any applicable laws or regulations.
This Privacy Policy does not create any contractual or legal rights between you and the Company. If you have specific legal concerns or questions about your privacy rights, please consult legal counsel.
We reserve the right to modify, update, or revise this Privacy Policy at our discretion. We recommend that you review this policy periodically to stay informed about how we collect, use, and protect your personal information. Your continued use of our Services after any changes to this policy signifies your acceptance of those changes.
If you have any questions or concerns regarding our Privacy Policy or our data practices, please contact us via support@paperperfect.ai.